Frequently Asked Questions
Everything you need to know about the revolution in electric boarding.
How long does it take to learn how to ride a Onewheel?
Most riders feel confident within 15 to 30 minutes of their first session. The self-balancing technology assists with stability, making the learning curve much shorter than traditional boards.
What is your shipping policy for international orders?
We ship to over 50 countries worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.
Does the Onewheel come with a warranty?
Yes, every new Onewheel includes a one-year limited warranty that covers manufacturing defects. Components like the battery and tires have specific coverage periods detailed in our warranty documentation.
Can I ride my Onewheel in the rain or wet conditions?
While Onewheels are water-resistant and can handle damp pavement or light splashes, they are not waterproof. We recommend avoiding heavy rain or deep puddles to protect the internal electronics.
What is your return policy?
We offer a 30-day return policy for boards in new, unused condition. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Do you offer financing options for purchases?
Yes, we partner with Klarna and Affirm to provide flexible monthly payment plans, allowing you to ride now and pay over time subject to credit approval.